Last updated: September 19, 2026 • Transparent milestone payment terms for Logic Intelligence Technologies
At Logic Intelligence Technologies, our work is governed by clarity, defined sprints, and accountable deliverables. Because custom enterprise software engineering involves dedicated engineering effort and reserved cloud capacity, our refund policies are organized around verifiable milestone sign-offs.
Engineering engagements are structured systematically into transparent milestone phases (Discovery & Architecture, UI/UX Prototyping, Production Development, Security Hardening, and Production Deployment). Invoicing is strictly tied to verifiable deliverables demonstrated in sprint reviews.
Initial deposits cover immediate engineering resource reservation, dedicated cloud sandbox provisioning, and architecture scoping sessions. Once technical discovery or infrastructure scaffolding commences, mobilization deposits are non-refundable.
Upon formal client review and sign-off of a milestone deliverable, the associated invoice payment is finalized and non-refundable. If an engagement is paused or discontinued mid-cycle upon mutual written agreement, billing is reconciled solely for completed sprint tasks up to the cancellation notice date.
Upon production deployment and repository transfer, completed engagements are concluded. Every custom software deliverable is accompanied by an enterprise 90-day post-launch warranty period to remediate any deviation from signed technical specifications without added billing.
Ongoing DevOps retainers, SLA-backed maintenance contracts, and dedicated engineering allocations require a 30-day written cancellation notice. Services, security patches, and cloud monitoring continue uninterrupted through the active billing period. Invoices are billed on the first of each monthly cycle, and partial calendar month refunds are not issued.
Pre-packaged software engines, microservices, and downloadable architecture frameworks are non-returnable digital goods once keys or binaries are issued. In the unlikely event of an unresolvable technical defect preventing operation on compliant hosting environments, our engineering team will patch the codebase or credit the purchase toward alternative solutions.
If you identify an architectural discrepancy or contractual milestone non-conformance, please submit an immediate formal audit request. We conduct an independent code review and sprint analysis within 5 business days to determine appropriate remediation, rework without fee, or credit adjustments.
If you have concerns regarding an ongoing sprint deliverable or need to pause an active engagement, our executive project management office will review sprint logs and work with you on an equitable resolution.
Get in touch and our team will provide guidance and immediate assistance.